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OFFICE  POLICIES

1. Due to high demand, we require a 48-hour notice for any cancellation. Canceling with less than 48 hours notice will result in being charged the full fee.

2. Sessions are paid by check or credit card on the day of the service. All clients are required to maintain a credit card on file in our HIPAA-compliant client portal.

3. Testing services must be paid by check. 50% is due at the first in-person testing appointment; the balance is due at the feedback appointment.

4. Any/all therapy services are available via HIPAA-compliant videoconferencing, even at short notice. 

5. If anyone in your household has is ill, we respectfully request that your session take place virtually to avoid exposing staff or other clients. Please wear a facemask in the office if you notice any developing symptoms such as sore throat or runny nose.

6. Clients can easily generate their own super bills in our Client Portal in order to pursue out-of-network reimbursement for services received. Be aware that insurers require any applicable ICD-10 diagnoses be listed on this document for your insurance records.

*Additional policies and procedures will be provided to all new clients at the time of enrollment

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